Pacific Staffing is recruiting an enthusiastic Technology Client Support to join a leading Education Advocacy organization in the Sacramento area.  The Technology Client Support will deliver customized training, address member inquiries, promote and market technology solutions, and represent the organization at events. . This position is Direct Hire, with a Hybrid schedule. Pay: $24/hr. - $25/hr., DOE. 

The ideal candidate for this position will have 3+ years’ providing B2B client tech support, problem solving, troubleshooting, and upgrades. The candidate should be adaptable to learning new software applications and delivering virtual and onsite training sessions.

PRIMARY RESPONSIBILITIES:

• Provide advanced-level administrative, analytical, and customer support for technology programs.
• Deliver customized training for specific technology programs/services through various means, including in person, telephone, email, and webcasts.
• Offer technical and non-technical support to members and association staff, ensuring a positive experience and providing critical thinking-based solutions.
• Manage program and product booths at trade shows, conferences, and other events.
• Promote and provide support for proprietary software products, programs, and services to existing clients.
• Create and deliver presentations to boards and groups promoting technology, programs, and services.
• Assist with researching, formatting, and customizing content for program-specific materials.
• Maintain accurate and detailed records, schedules, reports, and databases.
• Collaborate on special projects related to assigned areas of responsibility.
• Travel throughout California, as needed.
• Work occasional overtime, evenings, nights, weekends, and holidays for after-hours activities.

SKILLS AND REQUIREMENTS: 

• 3+ years’ providing B2B client tech support, problem solving, troubleshooting, and upgrades.
• 3+ years’ experience conducting professional presentations and project management.
• The candidate should be adaptable to learning new software applications and delivering virtual and onsite training sessions.
• Proficiency in computer applications including word processing, web design, database, and spreadsheet applications.
• Possession of a valid California Driver's license or ability to obtain one.