We are seeking a Technical Support Manager to join a highly regarded retailer in Sacramento. This opportunity comes with excellent benefits, including medical, dental, and vision coverage, generous PTO, a 401k with employer match, and various employee discounts. The Technical Support Manager will oversee the maintenance, management, and support of computer hardware and software solutions, ensuring data integrity and security, and maintaining all communications and technology services for the company. Compensation ranges from $42 to $50 per hour, depending on experience.

Qualified candidates will possess at least five years of experience in complex hardware and software management, along with strong supervisory and project management skills.

PRIMARY RESPONSIBILITIES:

• Oversee daily operations, ensuring performance standards are met and employees consistently strive for peak performance.
• Manage and oversee all IT programs and systems, implementing new solutions as needed and recommending improvements.
• Foster a professional, customer-focused environment by modeling and ensuring prompt, friendly, and courteous service that strengthens internal systems and enhances the company’s competitive advantage.
• Maintain a calm and professional demeanor in all customer interactions and situations.
• Collaborate with all departments and third-party providers to enhance IT systems for efficiency and effectiveness.
• Maintain and troubleshoot internal networks, Wi-Fi, remote connection systems, firewalls, and workstations, including hardware, software, updates, upgrades, decommissioning, and replacements.
• Oversee power backup systems and software solutions, including access management (operating systems, email, digital storage, antivirus, spam filters, etc.).
• Approve, install, and verify updates for servers and workstations.
• Perform and verify scheduled on-site and off-site backups.
• Monitor system and network capacity, addressing any issues proactively.
• Develop and maintain department documentation and procedures, including emergency protocols, system configurations, hardware inventory, equipment agreements, and software manuals.
• Train, develop, and support staff in customer service and job performance.
• Monitor employee performance and take corrective action in accordance with established personnel policies and procedures.
• Ensure compliance with consumer data privacy and protection regulations.
• Perform special projects as assigned. 

SKILLS & QUALIFICATIONS:

• Associate degree in computer science or a related field required.
• Minimum of five years of experience managing complex IT systems.
• Previous supervisory experience required.
• Strong verbal, written, and interpersonal communication skills.
• Experience in building and maintaining secure network infrastructure is a plus.
• Ability to train users of varying skill levels, from novice to advanced.
• Proven ability to administer various software solutions, including databases, enterprise-level email and office suites, antivirus and anti-spyware programs, and file backup systems.
• Strong problem-solving skills and sound judgment in decision-making.