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Technical Support Analyst - Level 1

Folsom, CA

Posted: 12/31/2019 Employment Type: Direct Hire Position Industry: Technical Job Number: 42101.1

Job Description

A progressive global engineering company is recruiting a sharp Technical Support Analyst (Level 1) to join their regional operations group in Folsom, CA. The Technical Support Analyst is responsible for providing effective support for their business customers in North and South America. In addition, the Technical Support Analyst will beresponsible for monitoring incoming and outgoing hardware inventory. Successful candidates will be detail oriented, possess strong integrity and reliability with a drive to grow in an Engineering and Technical environment. Work schedule will be Monday-Friday 6AM-3PM. This is an ideal opportunity for a sharp Technical or Engineering College graduate wanting to start a career with a strong global engineering team. Our client offers 2-3 weeks PTO, a generous 401K program and provides competitive health benefits.

Primary Responsibilities: Provide customer support in accordance with the company's values and brand. Effective communication with customers, staff and subcontractors. Maintain integrity of ticketing system. Working in accordance with corporate policies and processes. Complete receiving and shipping duties daily. Assist Inventory Coordinator with bin counts, monthly, andquarterly counts. Other duties as required by manager.

Skills & Qualifications: 1-3 years Technical support or Technology work experience or Technology or Engineering Internship. BA or BSc degree in a Technical or Engineering degree preferred. Knowledge of databases and SQL is a plus. Familiarity with IT support principles suchas ITIL. Basic knowledge of networking methodologies. Advanced in MS Office suite. Material Handling of Hardware inventory desirable. Ability to work with minimal supervision or guidance required.

Meet Your Recruiter

Elizabeth Mann

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