We are recruiting for a Technical Solutions and Operations Specialist to join an esteemed national consulting firm. Our client is a premier firm that provides both clients and employees with unparalleled service, high-tech tools, resources, and industry expertise know-how. Generous benefits include 3 weeks paid vacation, 8 paid holidays & the week between 12/25-1/1 off with pay, 401(k) with up to 4% match, and a competitive medical/dental/vision/life insurance package for employees and family. This is 100% remote and candidates must be able to work PST hours. The Technical Solutions and Operations Specialist is responsible to assist with the company’s proprietary software combining client-facing technical solutions work with internal operations and system maintenance. Salary: $110,000-$150,000 DOE.

The qualified candidate will have a minimum of three years of technical experience, ability to map and correct data fields, debug, write code, assist with UI build out, strong problem solving skills, and excellent customer service for client facing collaboration. 

PRIMARY RESPONSIBILITIES:

• Manage technical onboarding process with clients to gather requirements, design solutions, and ensure smooth integrations.
• Act as a technical liaison to address client inquiries, troubleshoot issues, and provide timely resolutions. 
• Develop and customize scripts or tools to support client-specific use cases.
• Guide users through onboarding or troubleshooting steps while explaining technical concepts in clear, user-friendly terms to non-technical stakeholders.
• Ensure client satisfaction by delivering high-quality solutions and maintaining strong relationships. 
• Monitor, maintain, and troubleshoot internal systems, applications, and processes to ensure operational reliability. 
• Analyze discrepancies between expected and actual data, providing solutions to resolve issues. 
• Support internal application deployments, updates, and debugging processes. 
• Serve as a Level 2 technical support resource for internal teams, resolving escalated technical issues. 
• Write and debug code/infrastructure for special projects following Agile and CR processes. 
• Work closely with product management and internal teams to resolve system-wide challenges. 
• Provide feedback and recommendations to improve systems, tools, and processes. 
• Document technical processes, workflows, and troubleshooting steps for internal and client use. 

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. 
• 3-5 years’ experience in a technical solutions, operations, or systems engineering role and client facing technical support role.  
• Proficiency in programming languages and frameworks - .NET, React, SQL, JavaScript. 
• Minimum 2+ years of experience with system monitoring tools, deployment pipelines, and debugging techniques. 
• Must have 1 year minimum experience with Azure and Agile. 
• Experience with API integrations and system interoperability preferred. 
• Knowledge of CI/CD pipelines and DevOps practices is a plus. 
• Familiarity with IT service management frameworks (e.g., ITIL) preferred.  
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite. 
• Highly organized and detail oriented with the ability to prioritize, plan, and organize activities.
• Ability to problem solve and troubleshoot.
• Ability to work autonomously and within a team.
• Strong customer service skills. 
• Ability to process and maintain confidentiality while processing sensitive data.