We are recruiting a Salesforce Administrator for a leading regional community servicing non-profit organization. This is a great opportunity to join an organization that offers a hybrid work environment (3 days onsite, 2 days remote), excellent employee benefits, 401(k) with a generous employer match and career advancement. The Salesforce Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of the company database.  Salary range:  $112,000 - $130,000 DOE.

The ideal candidate will have strong technical ability, project management skills and an analytical approach. 

RESPONSIBILITIES:

• Serve as the system administrator for Salesforce.
• Handle all administrative functions, including: User maintenance, Page layout modification, Report and dashboard generation, and Creation of new fields.
• Apply project management oversight to Salesforce.
• Evaluate and report on Salesforce user performance.
• Gather feedback and requests for system improvements and implement changes as needed.
• Develop solutions to address Salesforce challenges.
• Function as a subject matter expert and resource, attending meetings, conferences, and giving presentations.
• Automate processes using Salesforce tools (Process Builder, Flow Automation, Validation Rules).
• Identify, install, and maintain apps from AppExchange for event management, mass email, document merge, etc.
• Train new users and enhance Salesforce skills across the company.
• Document customizations made in Salesforce.
• Plan for upgrades, seasonal releases, and long-term projects.
• Actively participate in capturing, developing, sharing, and effectively using Salesforce knowledge.
• Perform other duties as assigned.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in a related field or equivalent professional experience.
• Minimum of three (3) years of related experience.
• Strong understanding of Salesforce platform, best practices, and functionality.
• Strong project management skills.
• Salesforce Admin (ADM201 and ADM211) certification preferred.
• Experience with nonprofit organizations institutions preferred.
• Expert knowledge in Windows, Microsoft Office, Outlook, database software, and internet use.
• Proficient with cloud-based systems (Salesforce, Concur, Zoom, Teams, Mailchimp, Constant Contact).
• Excellent oral and written communication skills, including public speaking and presentation skills.
• Ability to effectively present information to top management, public groups, and Board of Directors.
• Ability to work collaboratively with co-workers and organizational partners.
• Demonstrated ability to meet deadlines and prioritize multiple requests.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to assess the impact of new requirements on Salesforce and other integrated systems.
• Demonstrated ability to define problems, collect data, establish facts, and draw valid conclusions.
• Flexibility and ability to perform in a fast-paced organization.