Job Openings in Sacramento County and Beyond

Patient Service Representatives (Spanish & Russian)

Sacramento, CA

Posted: 01/15/2020 Employment Type: Temp-to-Hire Position Industry: Healthcare/Medical Job Number: 42056.1

Job Description

A rapidly growing healthcare organization in Sacramento is in need of multiple bilingual Patient Service Representatives to join their busy and growing call center. The Patient Service Representative is the first point of contact for patients calling in. They will assist with appointment scheduling/rescheduling/cancellations, medication refill requests, referrals, and eligibility. The ideal candidate is sharp, motivated, and has experiencesupporting a busy call center. This is a temporary to hire opportunity for an organization that has doubled in the last 3 years.

Responsibilities: Acts as first point of contact for incoming patient inquiries and requests by email, phone, and web portal channels. Takes messages and routes calls as is appropriate. Understands the organization and helps navigate patients through the processes. Determines client and patient eligibility. Receives and processes fees or credit card payments prior to client appointments. Facilitates new patient registration, schedules patient appointments and follows up with reminders for upcoming appointments.

Requirements: 2+ years' experience in a healthcare/call center setting. Excellent customer service and communication skills. Experience with NextGen is a plus. Bilingual in Spanish or Russian is required. Computer literacy, including Word and Excel; database software and EHR experience a plus. Proficient in Microsoft Office.
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