Job Openings in Sacramento County and Beyond

Patient Service Representative (Temp to Hire)

Sacramento, CA 95827

Posted: 04/30/2021 Employment Type: Temp Industry: None Job Number: 1535024 Pay Rate: $17.00/hour

Job Description

A rapidly growing healthcare organization in the Sacramento area is in need of Call Center Representatives to join their busy and growing call center. The Call Center Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, eligibility, and also educates patients on health programs and procedures. The ideal candidate is sharp, motivated, and has excellent people skills. This is a temporary to hire opportunity for an organization that is continuing to grow.

  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels.
  • Takes messages and routes calls as is appropriate.
  • Understands the organization and helps navigate patients through the processes.
  • Determines client and patient eligibility.
  • Receives and processes fees or credit card payments prior to client appointments.
  • Facilitates new patient registration, schedules patient appointments and follows up with reminders for upcoming appointments. 
  • 2+ years' experience in a healthcare/call center setting.
  • Excellent customer service and communication skills.
  • Experience with NextGen is a plus.
  • Bilingual in Spanish is a plus.
  • Computer literacy, including Word and Excel; database software and EHR experience a plus.
  • Proficient in Microsoft Office.
Apply today for immediate consideration directly to - elizabeth@pacificstaffing.Com 
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