Job Openings in Sacramento County and Beyond

Customer Service Representative


Posted: 06/17/2024 Employment Type: Contract Industry: None Job Number: 1676557

Job Description

We are recruiting for a Customer Service Representative for a rapidly growing healthcare organization in Sacramento. This is a long term contract opportunity, but could be potential for hire if internal positions open. The Customer Service Representative provides first point of contact customer service for patient inquiries regarding appointments, medication refills, referrals, and eligibility. 100% onsite, M-F, 8am-5pm. Pay: $17-$19/hour DOE. 

The ideal candidate is highly reliable, motivated, and has excellent people skills. 


  • Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. 

  • Takes messages and routes calls as is appropriate. 

  • Understands the organization and helps navigate patients through the processes.

  • Determines client and patient eligibility.

  • Facilitates new patient registration, schedules patient appointments, and follows up with reminders for upcoming appointments. 

  • Performs additional tasks as assigned.


  • Minimum 1 year experience in a healthcare/call center setting.

  • High School Diploma or equivalent required. 

  • Excellent customer service and communication skills. 

  • Ability to repetitively answer a high volume of daily phone calls.

  • Bilingual in Spanish is a plus.

  • Computer literacy, including Word and Excel; database software and EHR experience a plus. 

  • Proficiency with MS Office and computer systems.

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