Job Openings in Sacramento County and Beyond

Consumer Loan Servicing Technician

Sacramento, CA 95826

Posted: 06/07/2023 Employment Type: Contract Industry: Banking Job Number: 1660861

Job Description

We are recruiting for a Consumer Loan Servicing Technician to join a highly reputable financial services company.   This is an onsite position at the corporate office in Sacramento and a long-term contract opportunity (6 months) with potential for hire. The Loan Servicing Technician will support the servicing and maintenance of loan products, vehicle titling and equity releases.  Pay: $22/hour.

The ideal candidate will have at least two years of experience in a financial institution and is comfortable handling a large volume of calls in a fast-paced environment. 

  • Handle high volume inbound phone calls from external and internal members.
  • Process customer requests submitted through queues, email inboxes and faxes.  
  • Respond to Consumer Loan Servicing research requests within established timeframes. 
  • Investigate and correct credit reporting, equity releases and vehicle titling issues in an accurate and timely manner.
  • Obtain and verify loan payoff information from external financial institutions. 
  • Research incomplete or inaccurate information.   Work with appropriate parties to obtain missing paperwork and payoff shortages.
  • Monitor active accounts to ensure continued compliance.   Perform follow-up on aging, outstanding titles and equity releases and work with appropriate parties.   Recommend and take appropriate actions toward resolution.  
  • Review, analyze, and evaluate auto loan titling documentation based on DMV requirements and apply knowledge of titling procedures to submit consumer loan paperwork.
  • Responsible for extensive and complex communication with members, dealers, financial institutions, vendors, and motor vehicle departments for problem resolution for pending titles and research items. 
  • Must be able to perform amortizations of Consumer Loans. 
  • Full servicing of HELOC accounts, such as producing payoff requests, posting payoff checks, preparing reconveyances, and researching customer inquiries. 
  • Perform other tasks as assigned. 

  • High School Diploma or equivalent required. 
  • 2 or more years at a financial institution performing customer service, check posting, extensive research investigating, report creation and analysis, credit report review, analysis and correction, vehicle titling and/or real estate releases.
  • Call center and/or member service experience.
  • Exceptional communication and customer service skills.  
  • Excellent organizational and follow-up skills.
  • Knowledge of California DMV motor vehicle regulations pertaining to vehicle titling and release regulations, credit dispute requirements and/or real estate reconveyance processes, required. 
  • Knowledge of electronic DMV titling and requirements thereof.   
  • Strong attention to detail.
  • Proficiency with Microsoft Office software and ability to quickly learn new technology.
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