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Clinical Application Supervisor

Auburn, CA 95603

Posted: 01/21/2022 Employment Type: DirectHire Industry: Healthcare Job Number: 1568123

Job Description

We are recruiting a Clinical Application Supervisor  for a rapidly growing organization based in the Rocklin area. Our client offers a collaborative work environment with a lot of room for advancement. This position serves as the EHR Program Lead and will plan, implement, maintain, and provide technical support and training for the Electronic Health Record and EHR-related packages. This is a direct hire opportunity.
PRIMARY RESPONSIBILITIES:
  • Manage projects related to EHR enhancements and upgrades as directed by the Chief Information Officer. 
  • Coordinate projects among the Clinical Applications Team.
  • Acquire and maintain complete knowledge of functional areas of supported electronic medical and dental record applications.
  • Supervise day-to-day operations of the Clinical Support Specialists. 
  • Support staff performance including efforts towards development goals, coaching, and offer input towards performance reviews.
  • Train and educate Clinical Support Specialists on required knowledge of clinical application, troubleshooting, end user training, and other functional areas of their role.
  • Evaluate and analyze changes and new functionality for EHR and EDR applications utilizing change management documentation.
  • Test and troubleshoot all problems with EHR and EDR applications. 
  • Design and customize clinical templates, provider order sets, note titles, and GUI screen views, as appropriate.
  • Provide on-going system evaluation and maintenance to ensure optimal performance and utilization.
  • Ensure vendor accountability and accuracy for EHR project enhancements and upgrades.
  • Provide user support and training, as needed, by monitoring help desk tickets and staff phone call. Refer issue to a higher level of support when needed.
  • Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the EHR and EDR applications.
  • Promptly address and resolve disruptive team dynamics in a manner that reflects values.
  • Maintain compliance with all state and federal laws and regulations, as they pertain to position including HIPAA, Scope of Practice, Accreditation Standards, OSHA, and the Agency s Policies & Procedures.
SKILLS & QUALIFICATIONS:
  • 5 years experience in clinical application support in the healthcare industry.
  • 2 years experience in end to end project management.
  • 2 years previous supervisory experience.
  • Current and in good standing: CDL, Vehicle insurance and DMV printout.
  • Bachelor s degree in medical informatics, Information Technology, or other relevant discipline.
  • Prior eClinicalWorks experience or certification.
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