Pacific Staffing is recruiting a Card Operations Technician for one of Sacramento’s top employers! Our client is a reputable and leading financial organization with corporate headquarters in Sacramento. This is an onsite position, Monday-Friday, 8:30 am – 5:30 pm. This role is responsible for assisting with credit and debit card related issues, portfolios, financial reporting, and ATM related procedures. Pay: $22/hour.

The ideal candidate will have a banking industry background with experience in fraud, card reconciliation and customer service to resolve complaints or issues. 

PRIMARY RESPONSIBILITIES:

• Perform general accounting, posting, reconciliation and ledger maintenance on various accounts to ensure timely balancing within guidelines.   
• Provide responses/solutions to internal/external members for card related products and issues. 
• Process daily settlement.  
• Review outstanding items from balanced reports and research, resolve and clear items.
• Alert management to high volume or suspicious activity within reconciliation accounts.  
• Identify, investigate, and resolve member complaints or concerns.   
• Prepare and monitor correspondence to/from various financial institutions regarding outstanding reconciliation items.  
• Process and balance daily card transactions.
• Review and process various reports accordingly. 
• Research and reconcile all ATM cash out balancing.  
• Record Journal entries to ensure proper classification of entries.   
• Process and reconcile daily ATM/POS network adjustments, errors, and resolutions.  
• Process and reconcile foreign ATM adjustments 
• Process new and reissue cards and pin request. 
• Perform other duties as assigned.

SKILLS AND QUALIFICATIONS:

• High School Diploma is required. 
• One year or more experience at a financial institution required. 
• Excellent verbal and written communication skills. 
• Ability to work independently and with a team. 
• Proficient computer skills
• Customer service skills.
• Ability to research and problem-solve. 
• Experience with Zelle a plus.