We are recruiting for multiple Call Center Representatives for a thriving organization in the Roseville area. These are contract to hire opportunities and our client offers a collaborative work atmosphere, and generous employee benefits once hired from the contract period to include 100% medical coverage for employee, vacation, and other exciting perks! The Call Center Representative will be responsible for outbound calls to medical providers regarding medical records. Pay: $18/hour.

The ideal candidate will have excellent customer service, outstanding attendance and reliability, and a professional phone demeanor.

RESPONSIBILITIES:

• Identify cases that need follow up or management assistance to obtain medical records.

• Make outbound calls to hospitals for medical record retrieval as assigned. 

• Meet minimum daily outbound phone call requirement of 60 Prepay/30 Post pay calls.

• Make detailed notes in system with call dialogue as described in the policy and procedure. 

• Print and fax documents to facility upon request.

• Email Medical Records staff at hospitals for outstanding medical records with information needed to process record request.

• Receive incoming phone calls from providers.

• Respond to emails from staff in a timely manner.

• Assist other departments as needed.

• Perform additional duties as assigned. 

QUALIFICATIONS:

• High school diploma or equivalent is required. 

• Two years of clerical experience.

• Must have excellent customer service skills.

• Ability to follow directions completely and independently.

• Ability to follow all steps through to completion of task.

• Working knowledge of Health Insurance Portability and Accountability Act (HIPAA).

• Strong organizational skills and ability to manage multiple projects.

• Knowledge of and experience with Microsoft Word, Access, Excel, and the Internet.

• Ability to perform functions on copiers, faxes, and e-mail.

• Ability to organize and maintain alphabetical, numerical, and chronological filing systems.

• Ability to maintain confidential records.

• Communicates exceptionally, both verbal and written.