Job Openings in Sacramento County and Beyond
Call Center Representative
3915 Security Park Drive RANCHO CORDOVA, CA 95742 United States of America
Job Description
We are recruiting for multiple Call Center Representatives for a thriving organization in the Roseville area. These are contract to hire opportunities and our client offers a collaborative work atmosphere, and generous employee benefits once hired from the contract period to include 100% medical coverage for employee, vacation, and other exciting perks! The Call Center Representative will be responsible for outbound calls to medical providers regarding medical records. Pay: $18/hour.
The ideal candidate will have excellent customer service, outstanding attendance and reliability, and a professional phone demeanor.
RESPONSIBILITIES:
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Identify cases that need follow up or management assistance to obtain medical records.
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Make outbound calls to hospitals for medical record retrieval as assigned.
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Meet minimum daily outbound phone call requirement of 60 Prepay/30 Post pay calls.
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Make detailed notes in system with call dialogue as described in the policy and procedure.
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Print and fax documents to facility upon request.
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Email Medical Records staff at hospitals for outstanding medical records with information needed to process record request.
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Receive incoming phone calls from providers.
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Respond to emails from staff in a timely manner.
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Assist other departments as needed.
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Perform additional duties as assigned.
QUALIFICATIONS:
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High school diploma or equivalent is required.
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Two years of clerical experience.
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Must have excellent customer service skills.
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Ability to follow directions completely and independently.
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Ability to follow all steps through to completion of task.
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Working knowledge of Health Insurance Portability and Accountability Act (HIPAA).
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Strong organizational skills and ability to manage multiple projects.
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Knowledge of and experience with Microsoft Word, Access, Excel, and the Internet.
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Ability to perform functions on copiers, faxes, and e-mail.
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Ability to organize and maintain alphabetical, numerical, and chronological filing systems.
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Ability to maintain confidential records.
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Communicates exceptionally, both verbal and written.