Job Openings in Sacramento County and Beyond
Call Center Representative (Soft Collections)
Responsibilities: High volume inbound and outbound calls negotiating re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Prepare and process documentation necessary to resolve delinquent accounts. Review records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Other duties as assigned.
Requirements: Minimum one year call center experience. High School Diploma or equivalent required. At least six months performing collections duties. Strong oral and written communication skills. Proficient ten key and typing skills. Ability to use good judgement and clear background check.