Job Openings in Sacramento County and Beyond

Call Center Representative (Soft Collections)

Sacramento, CA

Posted: 01/03/2020 Employment Type: Temp-to-Hire Position Industry: Customer Service Job Number: 42008.1

Job Description

We are recruiting multiple Call Center Representatives for our client in Sacramento. This is a great opportunity to join one of the leading banking organizations in the Sacramento area. The Call Center Representative will work with customers answering account inquires and work to resolve delinquent accounts. Ideal candidates will have high volume call center experience and excellent customer service skills. Tuesday-Friday 10am-7pm, Saturday 8am-5pm.

Responsibilities: High volume inbound and outbound calls negotiating re-payment plans for past due and negative accounts. Identify, investigate, and resolve delinquent and negative account activity. Prepare and process documentation necessary to resolve delinquent accounts. Review records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited. Other duties as assigned.

Requirements: Minimum one year call center experience. High School Diploma or equivalent required. At least six months performing collections duties. Strong oral and written communication skills. Proficient ten key and typing skills. Ability to use good judgement and clear background check.

Pay: $17/hr.

Meet Your Recruiter

Elizabeth Mann

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