Job Openings in Sacramento County and Beyond
Call Center Manager
Responsibilities: Managing, training, and guiding call center representatives in performing their duties. Mentoring staff and overseeing team activities. Assists in the development of curriculum and training for the department. Training new hires and promoting ongoing training for current employees. Assisting in the interviewprocess, hiring, and on boarding new employees. Measure call center representatives performance with metrics. Conduct monthly staff meetings. Ability to work with a diverse group of patients and being able to maintain sensitivity and confidentiality.
Requirements: Bachelor's degree preferred and 3 years of experiencemanaging a team of at least 20+ employees. Demonstrated ability to effectively problem solve and manage employees in a call center setting. Computer skills - Word, Excel, Outlook. Experience with NextGen. Knowledgeable and experiences with health insurance carriers, medical records. Excellent priority, goal setting, and decision-making skills in a rapidly changing business environment. Excellent written and verbal communication skills.