We have partnered with a local County and City entity to assist with the hiring of several Call Center Agents due to increased government funding available to families impacted by COVID.  Our client works diligently to revitalize communities, being able to provide affordable housing programs to much needed and underserved populations. These are excellent temporary opportunities for an organization that provides CalPERs benefits, and a significantly generous benefits package. The Customer Service Agents will be responsible for managing high volume incoming calls, providing application status update information and can advance into case manager roles including eligibility & compliance for other subsidized housing programs. Pay: $21/66/hr. 

The ideal candidate will have exceptional customer service skills and experience, enjoy high volume phone customer interaction, and hold a passion for serving a much-needed population.  Successful candidates will pass a series of customer service, critical thinking, and problem-solving testing, and provide strong prior employment references.

PRIMARY RESPONSIBILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor. 

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Processing work orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits. 

• Communicating and coordinating with colleagues, as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Foster ongoing relationships by resolving any issues quickly.

SKILLS & QUALIFICATIONS

• High School Diploma or GED. 

• 2 years of customer service or closely work-related experience.

• Possess strong passion for serving under-deserved populations and non-profit.

• Strong employment history with demonstrated longevity.

• Pass assessment for computer proficiency | problem solving | critical thinking | math | customer service - Pass rate 70% or higher. 

• Available to interview and start immediately.

• All candidates must have the COVID-19 vaccination and provide COVID-19 vaccination proof. 

Apply today for immediate consideration or email your inquiry & resume to Nikki Arbis: pacstaff@pacificstaffing.com