We are recruiting several Banking Professionals to join a progressive and well-known financial organization in Sacramento. We have multiple positions available, and candidates must have worked in the banking or financial services industries. We are seeking candidates that have experience in call center/customer service, collections, loan processing, auto claims, credit/debit cards management, deposit administration, fraud investigations, escalations, technical writing, or membership services. This is a great opportunity to get your foot in the door with a reputable company! All positions will be full-time (Monday-Friday, 8am-5pm) and fully onsite in their corporate headquarters in Sacramento.
The ideal candidate will have prior experience working in a banking branch or banking call center, and the ability to work in a fast-paced environment with accuracy.
PRIMARY RESPONSIBILITIES:
- Provide information and constant communication with members regarding their loan applications.
- Manage a large volume of inbound and outbound calls.
- Analyze data, research and documentation to prepare loan documents.
- Provide assistance on all credit/debit card related issues.
- Assist with regular financial reporting.
- Maintain card transactions and account management.
- Perform processing and balancing deposits and payments.
- Monitor fraudulent activity on card transactions.
- Assist with special projects as assigned by the related department.
SKILLS AND QUALIFICATIONS:
- High School diploma is required.
- At least 1 year of professional experience within a banking or financial institution.
- Specialized experience in fraud detection, call center, collections, auto/claims processing, merchant chargeback, or loan processing is preferred per position.
- Strong critical thinking skills and ability to use good judgment.
- Ability to work with sensitive information with confidentiality and discretion.
- Excellent customer service skills.
- Must have strong technical skills and computer literacy.
- Experience with electronic banking equipment and VISA terminal.
- Knowledge of banking and collection rules, regulations, policies, and procedures.
- Ability to pass drug screen and background check.