Pacific Staffing is partnering with our Sacramento based client to identify an experienced Asset Management Specialist to support vehicle repossession, reinstatement, delinquency resolution, and vendor coordination within a high-volume financial services environment. This role is ideal for a collections professional with strong negotiation skills, deep knowledge of repossession and recovery processes, and the ability to manage sensitive member interactions with tact and professionalism.
The Asset Management Specialist will coordinate repossessions, negotiate repayment plans, manage auto auction sales, process reinstatements, and ensure compliance with state and federal regulations while supporting overall Member Care performance goals.
- Pay $25.00/Hr.
- 100% onsite: 9am-6pm M-F
- Six-month contract.
Responsibilities
- Perform all duties of Member Care Rep I, II, and Escalations as needed.
- Contact members to negotiate repayment plans and resolve delinquent accounts.
- Discuss financial arrangements, provide counseling options, and explain potential legal actions.
- Maintain advanced knowledge of negative shares, repossessions, suits, and bankruptcies.
- Coordinate with vendors to repossess, reinstate, and sell vehicles per policy and procedure.
- Assign adjusters to retrieve stored vehicles or vehicles at risk due to lien sales.
- Process reinstatement and redemption requests for repossessed vehicles.
- Negotiate bids and set floor prices for auto auction collateral sales.
- Maintain understanding of charge-off accounts and expulsion processes.
- Ensure compliance with state and federal regulations including BSA, anti-money laundering laws, and Fair Debt Collection Practices.
- Document account summaries, conversations, arrangements, and actions taken.
- Process proceeds from sales, prepare refund check requests, and post payments.
- Maintain records for restricted delinquent or negative accounts.
- Support escalated calls from members, branches, and internal staff.
- Assist management with special projects and departmental oversight when needed.
- Research and respond to inquiries regarding delinquent loans and account issues.
- Support department goals by meeting performance standards across the collection process.
- Perform additional duties as assigned.
Skills & Qualifications
- High school diploma required.
- 3+ years of collection experience within a financial institution, including delinquent auto loan experience.
- Strong negotiation, verbal, and written communication skills.
- Knowledge of repossession processes, reinstatements, redemption, charge-offs, and related recovery procedures.
- Familiarity with credit union regulations, policies, and Fair Debt Collection Practices.
- Proficiency with standard office equipment, electronic banking tools, and Microsoft Office.
- Ability to manage high-volume phone communication and sensitive member interactions.
- Detail-oriented, organized, and able to maintain accurate records.
- Ability to work independently, meet deadlines, and support team goals.
- Minimal local travel required for court appearances.
