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Applications Support Specialist

RANCHO CORDOVA, CA 95670

Posted: 07/05/2022 Employment Type: DirectHire Industry: Consulting Job Number: 1575864

Job Description

Pacific Staffing is recruiting an Applications Support Specialist for a rapidly transforming technology group. The Applications Support Specialist will support in providing applications that involve salesforce, SAP, ByD and Microsoft. 
The ideal candidate will have Application Support experience in Salesforce or SAP.


PRIMARY RESPONSIBILITIES:
  • Proficiency in applications - Salesforce, SAP ByD, Microsoft, and integrations layer 
  • Managing ticketed query system and answer queries and resolve issues with software applications and escalate or close tickets as necessary
  • Support users in problem analysis and resolution 
  • Maintaining and updating technical documents and procedures
  • Train users on specific applications and document creation
  • Ensuring operational performance, data integrity, and business needs are met by the system 
  • Focus on ways to implement process improvements for the benefit of the company 
  • Collaborate with Operations and vendors to identify, prioritize, and execute key initiatives 
  • Administrate the hardware procurement process  
  • Administrate and support end user training completion   
  • Follow up and coordinate release management core applications
  • License management coordination and follow up 


SKILLS & QUALFICATIONS:
  • Bachelor s degree in informatics or Computer Science (or related).
  • 3yrs Salesforce or SAP technical application support experience. 
  • Solid experience answering queries and resolve issues with software applications and escalate or close tickets as necessary within the query ticketing system. 
  • Both business skills and technical IT knowledge and demands an ability to manage multiple high-level tasks under pressure. 
  • Strong troubleshooting and problem-solving skills.
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