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Software Application Engineer

Folsom, CA

Posted: 04/10/2019 Employment Type: Direct Hire Position Industry: Miscellaneous Job Number: 40930.1
We are recruiting a Software Application Engineer to join the Americas team with an Engineering company providing environmental software solutions to clients worldwide. Our client offers strong professional growth opportunities for self-driven and proven individuals. The Software Application Engineer will respond to inbound queries to Investigate, resolve or escalate incidents including complex systems or application issues. Involved with new systems installations and deployment of application updates ensuring quality of deliverables.

Responsibilities: Manage inbound phone and online customer software technical issues. Troubleshoot Level 1 and 2 ticket queries to provide resolution. System installation, configuration and tuning for hosted and deployed environments. Product Defect recognition and escalation to Development team. Creation of custom processes that do not require a product release. Installation of applications completed in agreed timeframe. Prompt review and accurate update of all allocated CMS tickets. Resolution of allocated CMS incidents. Complete technical assessment and analysis. Create and test script changes prior to implementation via Change Management process. Installation and upgrade of software application systems. Ensure all product defects are effectively escalated. Provide guidance and support to other team members.

Requirements: 5+ years' experience in Application or Systems Integration required, and Technical Service Environment preferred. Proactive in contributingto the achievement of Quality Objectives and Client Service delivery. Knowledge of Aviation, Construction or Technology Service industry desirable. Familiarity with basic administration of Oracle Database. Software Application Installation and support on Microsoft Platform. PERL and Shell scripting (at least 2 years' experience)required. Network operations including data communications over various technologies. Proven skills in installing and supporting UNIX environments. Proficient with IT Support principles (ITIL). Strong problem solving, troubleshooting and analytical skills. Effectively manage deadlines.

Elizabeth Mann

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