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Service Coordinator

Sacramento, CA

Posted: 09/14/2018 Employment Type: Temporary Position Industry: Administrative/Clerical Job Number: 40031.1
We are recruiting for a Service Coordinator for an established manufacturing company in Sacramento. This is a threemonth, contract position. The Service Coordinator provides support for customers regarding service and warranty issues on company products by scheduling Service Technicians to perform warranty and service repairs. Monday-Friday, 8: 00 am - 4: 30 pm.

Responsibilities: Provides quality customer service and customer care. Processes and reviews service requests in a timely fashion. Coordinates effectively with external and internal customers regarding product and business issues. Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives. Processes paperwork, service order entries, and other miscellaneous office tasks forassigned Service Technicians. Follows up with customer questions and concerns with a sense of urgency. Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed.

Requirements: Three years' relevant experience in customer service utilizing an enterprise system. High School diploma or equivalent. Some college preferred. Significant experience in a fast-paced environment, juggling multiple tasks effectively. Ability to prioritize effectively and re-prioritize as necessary. Excellent customer service skills; ability to handle difficult situations with tact and diplomacy. Ability to resolve customer issues in a timely and effective manner. Competency with MS Office and excellent data entry skills required. Experience using programs such as HFA, AS400, Salesforce, and Streets & Trips desired. Excellent written and oral communication skills. Ability to use good judgement and clear a criminal background check.

Elizabeth Mann

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