Job Openings in Sacramento County and Beyond
Responsibilities: Provides quality customer service and customer care. Processes and reviews service requests in a timely fashion. Coordinates effectively with external and internal customers regarding product and business issues. Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives. Processes paperwork, service order entries, and other miscellaneous office tasks forassigned Service Technicians. Follows up with customer questions and concerns with a sense of urgency. Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed.
Requirements: Three years' relevant experience in customer service utilizing an enterprise system. High School diploma or equivalent. Some college preferred. Significant experience in a fast-paced environment, juggling multiple tasks effectively. Ability to prioritize effectively and re-prioritize as necessary. Excellent customer service skills; ability to handle difficult situations with tact and diplomacy. Ability to resolve customer issues in a timely and effective manner. Competency with MS Office and excellent data entry skills required. Experience using programs such as HFA, AS400, Salesforce, and Streets & Trips desired. Excellent written and oral communication skills. Ability to use good judgement and clear a criminal background check.