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SAP Customer Service Associate

Sacramento, CA

Posted: 11/28/2018 Employment Type: Temporary Position Industry: Administrative/Clerical Job Number: 40342.1
We are searching for an SAP Customer Service Representative for a global technology company in the Sacramento area.The SAP Customer Service Representative is responsible for delivering a quality customer service experience to new clients placing orders, as well as servicing existing clients. The ideal candidate will have strong customer service and computer skills, and must have experience using SAP. This is a long term, 6+ month contract opportunity.

Responsibilities: Open new accounts and provide product and pricing information. Respondto customer inquiries by researching status of order for repair, return, or field servicing. Examine warranty claims and handle customer returns and exchanges. Promote and maintain positive customer relations. Communicate with other departments to ensure delivery schedule or help resolve account billing. Input order data into the ERP system ensuring accuracy.

Requirements: 5 years' experience handling orders and sales. Bachelor's Degree or equivalent education and experience. Experience with SAP is required. Strong technical skills and computer savvy. Proficient with Microsoft Office. Highly organized with strong attention to detail. Ability to think critically and problem solve. Excellent oral and written communication skills.

Pay: $18-$19/hour, DOE.

Elizabeth Mann

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