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Patient Services Representative

Elk Grove, CA

Posted: 11/08/2019 Employment Type: Temporary Position Industry: Healthcare/Medical Job Number: 41957.1
A well-established healthcare organization is seeking a well-rounded Patient Service Representative to support their Family Medicine Department in Elk Grove. The Patient Service Representative accepts patient referrals, schedules appointments, preregisters patients, and ensures the patient account is ready for billing. This is a full-time opportunity, with the opportunity for long term employment. Monday-Friday, 8am-5pm.

Responsibilities: Acts as first point of contact for incoming patients, accepting patient referrals and scheduling appointments utilizing EPIC. Facilitates new patient registration, updates patient demographics, schedules patient appointments and follows up with reminders for upcoming appointments. Verifies and/or obtains authorizations for services. Creates and maintains patient charts.

Requirements: Prior experience working as a Patient Service Representative, or Medical Front Office. Health Insurance knowledge - HMO, PPO, Medicare, Medi-Cal, and other federal and state agency programs. Epic experience preferred. Ability to pass on boarding requirements of both a background screening and drug test. Ability to use good judgment. Previous experience with customer service and interacting with patients required. Strong reliability and communication skills. Excellent attention to detail. High School diploma or equivalent.

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