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Patient Registration Representative (Bilingual)

Roseville, CA

Posted: 03/17/2020 Employment Type: Temporary Position Industry: Healthcare/Medical Job Number: 42156.1

Job Description

A premier healthcare organization is looking for multiple patient registration representatives to support their inbound registration department. Candidates must be bilingual in Cantonese, Vietnamese, Mandarin, Spanish, or Russian. The Patient Registration will serve as the pre-service point of contact to obtain all necessary information to pre-register and financially clear patients prior to their date of service. They will also be responsible for handling non-clinical referrals and authorization coordinator and unbilled account follow up all while enhancing the patient experience. This is an exciting opportunity to get your foot in the door with a well-established organization, with the possibility of long term employment.

Responsibilities Obtains and/or verifies demographic, clinical, financial, and insurance information in the process of pre-registering and financially clearing patients for service delivery. Conducts insurance eligibility and benefit verification, referral and authorization, and financial education. Performs activities that relate to pre-registration and financial clearance for multiple patient types (e.G. Inpatient Admissions, Diagnostic Outpatients, Ambulatory Surgery, Series accounts), and supports coverage of other departmental divisions. Frequent communications will occur with patients/family members/guarantors, and physicians/office staff in the deployment ofkey activities.

Experience 2 years of experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities. Bilingual Cantonese, Vietnamese, Mandarin, Russian, or Spanish is a firm requirement. General knowledge of patient access financial counseling functions in acute and non-acute settings preferred. Working knowledge and understanding of insurance terminology. Ability to use good judgment and clear on boarding requirements (background/drug screening.)
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