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Patient Advocate

Rancho Cordova, CA

Posted: 07/31/2019 Employment Type: Temporary Position Industry: Healthcare/Medical Job Number: 41475.1
An established healthcare organization is looking for a Patient Advocate for their Rancho Cordova facility. The Patient Advocate will be responsible for providing patients with any necessary information regarding managed care. This role will also act as a liaison between healthcare staff, providers and patients. Candidates must have three years of healthcare experience and strong communications and conflict resolution skills.

Responsibilities: Offer assistance to patients to help them work through any processes related to a healthcare clinic, including health plan authorizations and billing questions. Coordinate the patient complaint andresolution process, including maintaining the appropriate information in the company database. Then, identify areasof improvement based on trends. Prepare and organize trend reports from the company database and present to management. Assist with any tasks associated with the new patient process. Communicate with healthcare personnel and providers regarding Patient Advocacy program tasks and processes. Other duties as assigned.

Requirements: 3 years' experience supporting a Healthcare Provider is required. High School Diploma or GED required. Experience with health plans and conflict resolution required. Strong technical skills and computer savvy. Highly organized with strong attention to detail. Excellent oral and written communication skills. Ability to think critically and problem solve.

Elizabeth Mann

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