Job Openings in Sacramento County and Beyond
Medical Patient Services Representative
Auburn, CA | Temporary Position
Responsibilities: Greet patients and visitors in a courteous manner. Check in and register patients: Obtain demographics and insurance information, verify insurance coverage, update changes to demographics and/or insurance information into the system accurately. Coordinate patient/clinic flow ensuring patients are cared for in the most efficient manner. Direct patients to eligibility personal as needed. Assist in determining if a patient qualifies for any programs offered by the agency i.E., sliding scale, Family PACT, CDP. Accurately schedule patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours. Monitor no-shows/cancellations for available access where same day appointments can be utilized. Collect co-pays, SOC or other previous balance due. Answer telephones, enter messages accurately into the EHR - refer to nurse for triage as needed. Confirm and fast-track next day appointments addressing appointment time, insurance andMedi-Cal eligibility.
Requirements: One year experience in a Medical front office setting. One year experience running eligibility for Medical, including knowledge of Medi-Cal, Medicare, Private Insurance and Workers Compensation. High School diploma or equivalent. Ability to prioritize work and complete it on a timely basis with minimal supervision. Strong customer service approach to problem solving situations. Basic knowledge of medical terminology. Experience with Electronic Health Records. Spanish speaking a plus.