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Medical Patient Services Representative

Auburn, CA | Temporary Position

Post Date: 02/21/2018 Job ID: 39148.1 Industry: Healthcare/Medical
Our client in Auburn has an immediate need for a Medical Patient Services Representative. This position will go through mid-July and pay is $15.25/hour. The primary focus of the Medical Patient Care Representative is to check patients in and out for all clinic disciplines, verify patient demographics and insurance eligibility information, enter or obtain information via EClinical Works, schedule appointments, answer all calls as presented, join the call center as needed, and other functions pertaining to patient flow with an emphasis on team-based care.

Responsibilities: Greet patients and visitors in a courteous manner. Check in and register patients: Obtain demographics and insurance information, verify insurance coverage, update changes to demographics and/or insurance information into the system accurately. Coordinate patient/clinic flow ensuring patients are cared for inthe most efficient manner. Direct patients to eligibility personal as needed. Assist in determining if a patient qualifies for any programs offered by the agency i.E., sliding scale, Family PACT, CDP. Accurately schedule patients ensuring that schedule reflects appropriate clinician and effective use of clinical hours. Monitor no-shows/cancellations for available access where same day appointments can be utilized. Collect co-pays, SOC or other previous balance due. Answer telephones, enter messages accurately into the EHR - refer to nurse for triage as needed. Confirm and fast-track next day appointments addressing appointment time, insurance and Medi-Cal eligibility.

Requirements: One year experience in a Medical front office setting. One year experience running eligibility for Medical, including knowledge of Medi-Cal, Medicare, Private Insurance and Workers Compensation. High School diploma or equivalent. Ability to prioritize work and complete it on a timely basis with minimal supervision. Strong customer service approach to problem solving situations. Basic knowledge of medical terminology. Experience with Electronic Health Records. Spanish speaking a plus.

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