Job Openings in Sacramento County and Beyond
Technical Support Representative
Rancho Cordova, CA | Temp-to-Hire Position
Responsibilities: Respond to customer inquiries via phone, email or in person. Research required information using available resources. Handle and resolve customer inquiries, issues and complaints according to required service levels. Process RMAs, orders and do internal follow-up as necessary. Identify and escalate priority issues. Route calls to appropriate resources and staff. Follow-up customer calls where necessary. Complete call logs and reports. Support creating activity reports on call center cases. Troubleshoot all elements of a digital cinema deployment (projector, media player, automation, server, switches).
Requirements: 2-3 years of experience in customer service, technical services support, digital cinema environment. Associates degree in IT or Electronics or equivalent training. Flexible to work the Graveyard Shift. Fluency in Spanish preferred. Experience troubleshooting proprietary systems. Excellent customer service andinterpersonal skills. Excellent project management skills and ability to multitask. Ability to multi-task with exceptional attention to detail. Ability to communicate technical information effectively, both orally and in writing. Knowledge of digital cinema market, products and value proposition. Expert computer skills (MS Office) anddemonstrated comfort with computer and other hardware (i.E., servers, switches, etc). Basic knowledge of IP and experience with local area networks (e.G., set up and configuration). Ability to write knowledge base articles preferred. Experience configuring managed switches. Familiarity or demonstrated comfort using call center and ERP tools. Ability and means to travel on a flexible schedule as needed.