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Help Desk Specialist - Direct Hire

Auburn, CA | Direct Hire Position

Post Date: 07/06/2018 Job ID: 39682.1 Industry: Technical
If you have at least a year of hands on experience supporting software, hardware, network connectivity, telecommunications, and you do it with a smile we have the opportunity for you. Our client is a thriving organization in Auburn, CA that is looking to add a Help Desk Specialist to their growing IT team.
Ideal candidates will be sharp up and coming Help Desk Specialists with strong technical skills and be able to provide great customer service in a hands on support environment. The Help Desk Specialist will be working with highly sensitive and secured information, candidates must be able to exhibit the ability to adhere to strict confidentiality guidelines. This is a full time, direct hire opportunity with an organization that offers a generous benefit package that includes:
  • Full medical, dental, and vision insurancecoverage for the employee and their dependents.
  • Tuition and certification reimbursement.
  • Four weeks of PTO annually.
  • Profit sharing 401k plans.
  • Additional perks such as lunch and dining discounts.

RESPONSIBILITIES: Tackle first-level help desk issues through tickets or phone and document with in house ticketing system. Identifies, researches and follows up on outstanding requests and ensure timely resolution. Resolves end-user issues, creates accounts, troubleshoots and configures hardware as part ofon-boarding process. Supports audio and video equipment in conference rooms. Administers, documents and monitors internal assets to ensure accurate inventory records. Other duties as assigned.

REQUIRED SKILLS: 1 year of related experience is required. A+, MCSE, or other certifications, Associate's degree are highly desired. Windows 7-10, Mac OS X and Microsoft Office. Understanding of Active Directory, file servers and Exchange 2013 basic management. Knowledge of Mac and PC hardware, printers, scanners, computer peripherals and mobile devices (iOS, Android). Client, PC connectivity - Ethernet, TCP/IP and VPN, Wireless.

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