Job Openings in Sacramento County and Beyond
Desktop Support Technician
Ideal candidates will be sharp experienced Desktop Support Technician with strong technical skills and be able to provide great customer service in a hands on support environment. The Desktop Support Technician will be responsible for taking all Tier 1 calls and providing assistance in a busy IT group. This is a full time, temporary position with the potential for hire.
RESPONSIBILITIES: Tackle first-level help desk issues through tickets or phone and document with in house ticketing system. Identifies, researches and follows up on outstanding requests and ensure timely resolution. Resolves end-user issues, creates accounts, troubleshoots and configures hardware as part of on-boarding process. Supports audio and video equipment in conference rooms. Administers, documents and monitors internal assets to ensure accurate inventory records. Other duties as assigned.
REQUIRED SKILLS: 2 years of related experience is required. A+, MCSE, or other certifications, Associate's degree are highly desired. Windows 7-10, Mac OS X and Microsoft Office. Understanding of Active Directory, file servers and Exchange 2013 basic management. Knowledge of Mac and PC hardware, printers, scanners, computer peripherals and mobile devices (iOS, Android). Client, PC connectivity - Ethernet, TCP/IP and VPN, Wireless.