Job Openings in Sacramento County and Beyond

Customer Service Representative - Direct Hire

Downtown Sac, CA

Posted: 11/05/2018 Employment Type: Direct Hire Position Industry: Customer Service Job Number: 40258.1
We are recruiting for three Customer Service Representatives for our client located in Downtown Sacramento. The CSR corresponds with customers via in-bound calls and email to ensure an outstanding customer service experience. Ideal candidates will have experience working with high-end retail or e-commerce. This is a direct hire opportunity!

Responsibilities: Respond to customer service calls, emails and chats related to order status, returns, tracking shipments and other service-related questions. Make outbound calls to inform customers ofextended lead times and/or frequent changes in estimated ship dates, offering alternative solutions as needed. Research complex customer issues related to ordering, fulfillment, tracking and returns and resolve to maximize customer satisfaction. Assist customers in selecting products that meet their preferences and budget.

Requirements: 2 years' experience working in a related service and/or sales role interacting with customers by phone, email and/or chat. Excellent verbal and written communication skills. Proven ability to research and logically analyze situations; ability to determine and implement corrective action. College degree or comparable experience in interior design, art or related industry preferred. Familiarity with Call Center, Order Processing orLogistics software preferred. Professional, diplomatic, focused and able to successfully deal with challenging situations and find resolution for win/win outcomes. Stellar computer skills a must.

Karleen Rocheleau

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