Job Openings in Sacramento County and Beyond
Customer Service Representative - Direct Hire
Downtown Sac, CA | Direct Hire Position
Responsibilities: Respond to customer service calls, emails and chats related to order status, returns, tracking shipments and other service-related questions. Make outbound calls to inform customers of extended lead times and/or frequent changes in estimated ship dates, offering alternative solutions as needed. Research complex customer issues related to ordering, fulfillment, tracking and returns and resolve to maximize customer satisfaction. Assist customers in selecting products that meet their preferences and budget.
Requirements: 2 years' experience working in a related service and/or sales role interacting with customers by phone, email and/or chat. Excellent verbal and written communication skills. Proven ability to research and logically analyze situations; ability to determine and implement corrective action. College degree or comparable experience in interior design, art or related industry a plus. Familiarity with Call Center, Order Processing or Logistics software preferred. Professional, diplomatic, focused and able to successfully deal with challenging situations and find resolution for win/win outcomes. Strong computer skills.