Job Openings in Sacramento County and Beyond

Customer Service Representative - Direct Hire

Downtown Sac, CA | Direct Hire Position

Post Date: 04/03/2018 Job ID: 39259.1 Industry: Customer Service
An established organization in the downtown Sacramento area is seeking multiple Customer Service Representatives. The Representative corresponds with customers to ensure an outstanding customer service experience. Ideal candidates will have experience working with high end retail or e-commerce. This is a direct hire opportunity!

Responsibilities: Respond to customer service calls, emails and chats related to order status, returns, tracking shipments and other service-related questions. Make outbound calls to inform customers of extended lead times and/or frequent changes in estimated ship dates, offering alternative solutions as needed. Research complex customer issues related to ordering, fulfillment, tracking and returns and resolve to maximize customer satisfaction. Assist customers in selecting products that meet their preferences and budget.

Requirements: 2 years' experience working in a related service and/or sales role interacting with customers by phone, email and/or chat. Excellent verbal and written communication skills. Proven ability to research and logically analyze situations; ability to determine and implement corrective action. College degree or comparable experience in interior design, art or related industry a plus. Familiarity with Call Center, Order Processing or Logistics software preferred. Professional, diplomatic, focused and able to successfully deal with challenging situations and find resolution for win/win outcomes. Strong computer skills.

Karleen Rocheleau

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