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Accounts Payable Customer Service Agent

Roseville, CA | Temporary Position

Post Date: 01/19/2018 Job ID: 39009.1 Industry: Customer Service
An established organization in the Roseville area is seeking a professional Accounts Payable Customer Service Agent for a long term, contract opportunity. This role acts as first point of contact for incoming requests in the form of email, phone and web portal channels. The ideal candidate will have excellent customer service skills and acollaborative work style. Experience with any A/P or financial background would be preferred.

Responsibilities: Act as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Leverage customer relationship management tools to perform front-line customer support and resolve the majority of issues without escalation. Record, edit, and track all customer interactions through customer relationship management tools. Prioritize service requests and re-assign or escalate appropriately. Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations.Participate in required training and daily ad-hoc training as recommended by Team Lead.

Requirements: Minimum 2 years' Call Center experience. AA/AS in Finance, Human Resources, Business Management or related field or equivalent experience and education is required. Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred. Proficient with Microsoft Office - Word, Excel, PowerPoint. Knowledge of customer relationship management (CRM) tools and related analytics desired. Outstanding customer service skills and professional demeanor. Strong verbal and written communication skills. High attention to detail. Excellent time management skills.

Elizabeth Mann


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