Job Openings in Sacramento County and Beyond
Call Center Representative
Responsibilities: Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Takes messages and routes calls as is appropriate. Understands the organization and helps navigate patients through the processes. Determines client and patient eligibility. Receivesand processes fees or credit card payments prior to client appointments. Facilitates new patient registration, schedules patient appointments and follows up with reminders for upcoming appointments.
Requirements: 2+ years' experience in a healthcare/call center setting. Excellent customer service and communication skills. Experience with NextGen is a plus. Bilingual in Spanish is a plus. Computer literacy, including Word and Excel; database software and EHR experience a plus. Proficient in Microsoft Office. Ability to use good judgement and pass a background check.