Job Openings in Sacramento County and Beyond

Call Center Representative

Sacramento, CA

Posted: 06/11/2019 Employment Type: Temp-to-Hire Position Industry: Customer Service Job Number: 41218.1
A rapidly growing healthcare organization in the Sacramento area is in need of Call Center Representatives to join their busy and growing call center. The Call Center Representative provides first point of contact customer servicefor patient inquiries regarding appointments, medication refills, referrals, eligibility, and also educates patients on health programs and procedures. The ideal candidate is sharp, motivated, and has excellent people skills. This is a temporary to hire opportunity for an organization that has doubled in the last 3 years.

Responsibilities: Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Takes messages and routes calls as is appropriate. Understands the organization and helps navigate patients through the processes. Determines client and patient eligibility. Receivesand processes fees or credit card payments prior to client appointments. Facilitates new patient registration, schedules patient appointments and follows up with reminders for upcoming appointments.

Requirements: 2+ years' experience in a healthcare/call center setting. Excellent customer service and communication skills. Experience with NextGen is a plus. Bilingual in Spanish is a plus. Computer literacy, including Word and Excel; database software and EHR experience a plus. Proficient in Microsoft Office. Ability to use good judgement and pass a background check.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.