Job Openings in Sacramento County and Beyond

Call Center/Customer Service Representative(s) - Direct Hire

Downtown Sac, CA | Direct Hire Position

Post Date: 08/03/2018 Job ID: 39811.1 Industry: Customer Service
Are you a Customer Service expert who thrives in a high energy and engaging environment? A high-end product designCall Center in downtown Sacramento is currently expanding, and adding Customer Service Representatives (CSR) to join their dynamic and diverse team. The CSR responds to VIP customer queries to ensure a first class customer service experience. Ideal candidates will have experience working with high end retail, technical call center or e-commerce. This is a great direct hire opportunity!

Responsibilities: Respond to VIP and escalated customer service calls, emails and chats related to high end product order status, returns, tracking shipments and other service-related questions. Make outbound calls to inform customers of extended lead times and/or frequent changes in estimated ship dates, offering alternative solutions as needed. Research complex customer issues relatedto ordering, fulfillment, tracking and returns and resolve to maximize customer satisfaction. Assist customers in selecting products that meet their preferences and budget.

Requirements: 2 years' experience workingin a Call Center and/or sales role interacting with customers by phone, email and/or chat. Excellent verbal and written communication skills. Proven ability to research and logically analyze situations; ability to determine andimplement corrective action. College degree or comparable experience in interior design, art or related industry a plus. Familiarity with Call Center, Order Processing or Logistics software required. Professional, diplomatic, focused and able to successfully deal with challenging situations and find resolution for win/win outcomes. Strong technical and computer skills.

Elizabeth Mann


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