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Bilingual Spanish Customer Service Agent

Roseville, CA | Temporary Position

Post Date: 08/06/2018 Job ID: 39826.1 Industry: Healthcare/Medical
A leading healthcare organization is seeking a Bilingual Spanish Customer Service Agent to join their busy Revenue Cycle department. The Customer Service Agent will be the first point of contact for inbound patient calls regardingbilling questions as well as collecting on patient debts. Bilingual English/Spanish is required for this position and ideal candidates will have experience in medical billing and collections. This position is a contract to hire position. Must be open to 30 hours/week during the training period.

Responsibilities: Updates and/or creates new patient statements. Explains statement contents/format, charge entries, billing and collection processes, 3rd party payer activities. Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Records, edits, and tracks all customer interactions through customer relationship management tools. Prioritizes service requests and re-assigns or escalates appropriately. Identifies, interprets, analyzes, and researches issues and seeks resolution to meet customer, expectations and within defined service level agreements.

Requirements: 2+ years' experience in Customer Service. Experience in medical billing and collections or experience in a medical setting is required. Excellent communication skills bothverbal and written. Bilingual in English and Spanish. Computer literacy, including Word and Excel; database software and EHR experience.

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