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Bilingual NOC Technician (Spanish)

Rancho Cordova, CA

Posted: 06/12/2019 Employment Type: Temp-to-Hire Position Industry: Technical Job Number: 41243.1
We are searching for a Bilingual NOC Technician for a global technology company. The NOC Technician is responsible for providing "first tier" and "second tier" technical troubleshooting and support for various departments. This position is located in Rancho Cordova. The ideal candidate will have a passion for customer service and enjoy working closely with business professionals as an expert technical consultant.

Responsibilities: Respond to customer inquiries via phone, email or in person. Research required information using available resources. Handle and resolve customer inquiries, issues and complaints according to required service levels. Process RMAs, orders and do internal follow-up as necessary. Identify and escalate priority issues. Route calls to appropriate resources and staff. Follow-up customer calls where necessary. Complete call logs and reports. Support creating activity reports on call center cases. Troubleshoot all elements of a digital cinema deployment (projector, media player, automation, server, switches).

Requirements: 2-3 years of experience in customer service, technical services support, digital cinema environment. Associates degree in IT or Electronics orequivalent training. Flexible to work the Graveyard Shift. Fluency in Spanish required. Experience troubleshooting proprietary systems. Excellent customer service and interpersonal skills. Excellent project management skills and ability to multitask. Ability to multi-task with exceptional attention to detail. Ability to communicate technical information effectively, both orally and in writing. Knowledge of digital cinema market, products and value proposition. Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.E., servers, switches, etc). Basic knowledge of IP and experience with local area networks (e.G., set up and configuration). Ability to write knowledge base articles preferred. Experience configuring managed switches. Familiarity or demonstrated comfort using call center and ERP tools. Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used.

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