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Accounts Payable Customer Service Agent
Roseville, CA | Temporary Position
Responsibilities: Act as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Leverage customer relationship management tools to perform front-line customer support and resolve the majority of issues without escalation. Record, edit, and track all customer interactions through customer relationship management tools. Prioritize service requests and re-assign or escalate appropriately. Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations.Participate in required training and daily ad-hoc training as recommended by Team Lead.
Requirements: Minimum 2 years' Call Center experience. AA/AS in Finance, Human Resources, Business Management or related field or equivalent experience and education is required. Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred. Proficient with Microsoft Office - Word, Excel, PowerPoint. Knowledge of customer relationship management (CRM) tools and related analytics desired. Outstanding customer service skills and professional demeanor. Strong verbal and written communication skills. High attention to detail. Excellent time management skills.