Job Openings in Sacramento County and Beyond
Senior Clinical Support Specialist - Direct Hire
Auburn, California | Direct Hire Position
RESPONSIBILITIES: Acquire and maintain complete knowledge of functional areas of supported electronic medical and dental record applications. Participate in workflow process redesign efforts. Function as primary support for all EHR application functions. Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the EHR and EDR applications. Evaluate and analyze changes and new functionality for EHR and EDR applications utilizing change management documentation. Develop training materials to facilitate adaptation and user understanding of functionality. Developand update documented process for EHR and EDR application downtime contingency. Coordinate and lead training sessions with end users. Test and troubleshoot problems with EHR and EDR applications. Determine if the errors are procedural or system application deficiencies. Test and troubleshoot new modules, upgrades, and patches in EHR & EDR applications. Provide user support and training, as needed, by monitoring help desk tickets and staff phone call. Refer issue to a higher level of support when needed. Other duties as assigned.
REQUIRED SKILLS: Minimum 5 years' experience in clinical application support in the healthcare industry. Degree in medical informatics or Information Technology preferred. EClinicalWorks experience or certification highly desired.Comprehensive understanding of clinical workflow and healthcare based information technology preferred. Ability to work on multiple, concurrent, complex projects and prioritize urgency of each project.