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Senior Clinical Support Specialist - Direct Hire

Auburn, California | Direct Hire Position

Post Date: 07/03/2017 Job ID: 38528.1 Industry: Healthcare/Medical
A healthcare provider in the Auburn area is seeking a dynamic and seasoned Senior Clinical Support Specialist to join their growing Clinical IT team. The Senior Clinical Support Specialist will be responsible for planning, implementing, maintaining and providing technical support and training for the Electronic Health Record and EHR-related packages. The ideal candidate will have at least four years working experience providing support in a clinical environment, has directly worked with patients, and has used or supported eClinicalWorks system. This is afull time direct hire opportunity.

RESPONSIBILITIES: Acquire and maintain complete knowledge of functional areas of supported electronic medical and dental record applications. Participate in workflow process redesign efforts. Function as primary support for all EHR application functions. Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the EHR and EDR applications. Evaluate and analyze changes and new functionality for EHR and EDR applications utilizing change management documentation. Develop training materials to facilitate adaptation and user understanding of functionality. Developand update documented process for EHR and EDR application downtime contingency. Coordinate and lead training sessions with end users. Test and troubleshoot problems with EHR and EDR applications. Determine if the errors are procedural or system application deficiencies. Test and troubleshoot new modules, upgrades, and patches in EHR & EDR applications. Provide user support and training, as needed, by monitoring help desk tickets and staff phone call. Refer issue to a higher level of support when needed. Other duties as assigned.

REQUIRED SKILLS: Minimum 5 years' experience in clinical application support in the healthcare industry. Degree in medical informatics or Information Technology preferred. EClinicalWorks experience or certification highly desired.Comprehensive understanding of clinical workflow and healthcare based information technology preferred. Ability to work on multiple, concurrent, complex projects and prioritize urgency of each project.

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