Job Openings in Sacramento County and Beyond
SAP Customer Support Representative
Rancho Cordova, California | Temporary Position
Responsibilities: Provides quality customer service and customer care in support for company customer base. Processes and reviews service requests in a timely fashion.Coordinates effectively with external and internal customers regarding product and business issues. Supports the customer service process by working extensively with Outside Service Technicians, Production personnel, and Scheduling. Occasional interface with Outside Sales Representatives. Processes paperwork, service order entries, and other miscellaneous office tasks for assigned Service Technicians. Follows up with customer questions and concerns with a sense of urgency. Schedules and dispatches Service Technicians; provides routing and scheduling information manually as needed. Communicates with and treats all departments, company personnel and customers with courtesy, integrity, respect and professionalism.Heavy data entry.
Requirements: 2-3 years' relevantexperience in customer service utilizing an enterprise system. High School diploma or GED required; some college preferred. Significant experience in a fast-paced environment, juggling multiple tasks effectively. Call Center Experience highly preferred. Must have SAP experience. Demonstrated ability to work in a quota and deadline-drivenenvironment. Relevant experience coordinating and cooperating with multiple departments. Excellent customer serviceskills; ability to handle difficult situations with tact and diplomacy. Previous routing/scheduling for field employees preferred. Proficient with MS Office and data entry skills. Excellent written and oral communication skills; strong organizational skills and attention to detail.