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Customer Service Representative

Roseville, CA | Temporary Position

Post Date: 01/17/2018 Job ID: 39010.1 Industry: Customer Service
A leading healthcare organization is currently seeking a Customer Service Representative to join their busy RevenueCycle department. The Customer Service Representative will be answering inbound calls from patients regarding inquiries about patient billing, as well as collecting on patient debts. The ideal candidate is customer service savvy and should have medical billing and collections experience. This is a long term temporary experience with potential for hire with an established company.

Responsibilities: Updates and/or creates new patient statements. Explains statement contents/format, charge entries, billing and collection processes, 3rd party payer activities. Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Records, edits, and tracks all customer interactions through customer relationship management tools. Prioritizes service requests and re-assigns or escalates appropriately. Identifies, interprets, analyzes, and researches issues and seeks resolution to meet customer, expectations and within defined service level agreements.

Requirements: 2+ years' experience in Customer Service. Experience in medical billing and collections or experience in a medical setting is required. Excellent communication skills both verbal and written. Bilingual in English and Spanish is a plus but is not required. Computer literacy, including Word and Excel; database software and EHR experience a plus.

Pay: $15/hour.

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