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Customer Service Representative - Bilingual Spanish

Sacramento, CA | Temporary Position

Post Date: 10/23/2017 Job ID: 38644.1 Industry: Healthcare/Medical
A not-for-profit organization in Sacramento is seeking two Bilingual Spanish Customer Service Representatives to join their team. The Customer Service Representative will be answering inbound calls from patients regarding inquiries about patient billing, as well answering general inquires. The ideal candidate is customer service savvy and should have medical collections experience. This is a long term temporary opportunity with potential for hire with an established company.

Responsibilities: Updates and/or creates new patient statements. Explains statement contents/format, charge entries, billing and collection processes, 3rd party payer activities. Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Records, edits, and tracks all customer interactions through customer relationship management tools. Prioritizes service requests and re-assigns or escalates appropriately. Identifies, interprets, analyzes, and researches issues and seeks resolution to meet customer, expectations and within defined service level agreements.

Requirements: 2+ years' experience in Customer Service. Experience in medical billing and collections or experience in a medical setting is required. Excellent communication skills bothverbal and written. Bilingual in English and Spanish is required. Computer literacy, including Word and Excel; database software and EHR experience a plus.

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