Job Openings in Sacramento County and Beyond

Customer Service Associate- Bilingual

Roseville, California | Temp-to-Hire Position

Post Date: 07/07/2017 Job ID: 38546.1 Industry: Customer Service
A rapidly growing organization in the greater Sacramento area is in need of a Bilingual Customer Service Representative to join their busy and growing team. This person will be the first point of contact for any patient inquiries regarding appointments, eligibility, and educates patients on health programs and procedures. The ideal candidate is sharp, motivated, and has great customer service skills. This candidate should be Bilingual in Spanish, Russian, or Punjabi. This is a long term temporary opportunity with potential for hire with an establishedcompany.

Responsibilities: Acts as first point of contact for incoming customer inquiries and requests by email, phone, and web portal channels. Takes messages and routes calls as is appropriate. Understands the organization and helps navigate patients through the processes. Determines client and patient eligibility. Receives and processes fees or credit card payments prior to client appointments. Facilitates new patient registration, schedules patient appointments and follows up with reminders for upcoming appointments.

Requirements: 1+ year's in a healthcare setting. Excellent customer service and communication skills. Bilingualin Spanish, Russian, or Punjabi. Computer literacy, including Word, Excel, and PowerPoint; database software and EHR experience a plus. Proficient in Microsoft Office. Pay $15-$16 DOE. Mon-Friday.

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