Job Openings in Sacramento County and Beyond
Customer Service Agent - Bilingual Spanish
Roseville, California | Temporary Position
Responsibilities: Records, edits and tracks all customer interactions through customer relationship management tools. Identifies, interprets, analyzes and researches issues and seeks resolution to meet customer expectations and within defined service level agreements. Utilizes existing knowledge, internal training, and system resources to provide support for internal and external customers; suggests updates and additions based on incoming inquiries and requests. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customersatisfaction.
Requirements: 2 years' experience in a customer service role, healthcare experience preferred. Proficient with Microsoft Office - Word and Excel. Strong organizational and multitasking skills. Bilingual Spanish. Type 45 wpm. Experience with medical collections, billing, and registration in an acute care environment a plus.