Job Openings in Sacramento County and Beyond

Customer Service Agent - Bilingual Spanish

Roseville, California | Temporary Position

Post Date: 06/02/2017 Job ID: 38196.1 Industry: Customer Service
We are currently recruiting for multiple Customer Service Agents for a large healthcare provider in Sacramento, CA.This is a contract position for approximately one year with the possibility of hire. The Customer Service Agent would be the first point of contact for incoming customer inquiries and service requests received in the contact center through phone, email and web portal channels.

Responsibilities: Records, edits and tracks all customer interactions through customer relationship management tools. Identifies, interprets, analyzes and researches issues and seeks resolution to meet customer expectations and within defined service level agreements. Utilizes existing knowledge, internal training, and system resources to provide support for internal and external customers; suggests updates and additions based on incoming inquiries and requests. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customersatisfaction.

Requirements: 2 years' experience in a customer service role, healthcare experience preferred. Proficient with Microsoft Office - Word and Excel. Strong organizational and multitasking skills. Bilingual Spanish. Type 45 wpm. Experience with medical collections, billing, and registration in an acute care environment a plus.

Pay: $14-$15/hour.

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