Job Openings in Sacramento County and Beyond
Bilingual Spanish Tech Support Representative
Sacramento, California | Temp-to-Hire Position
Responsibilities: Provide helpdesk support and resolve problems to the end user's satisfaction. Route calls to appropriate resources and staff. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Research required information using available resources. Process orders and internal follow-up as necessary. Identify and escalate priority issues. Follow-up on customer calls as necessary. Troubleshoot all elements of a digital cinema deployment (projector, media player, automation, server, switches). Complete call logs and call reports. Support creating activity reports on call center cases. Assist withconfiguring managed switches. Flexible to work the Graveyard Shift.
Requirements: 2-3 years of experience in customer service, technical services support, digital cinema environment and networking. Associates degree in IT or Electronics or equivalent training. Familiarity or demonstrated comfort using call center and ERP tools (e.G., Salesforce.Com). Electronics experience a plus. Demonstrated experience installing, troubleshooting, and supporting Microsoft Office Suite. General end user desktop support experience in a Windows environment. Strongproblem solving skills. High attention to detail. Excellent customer service and communication skills. Bilingual Spanish required. Excellent project management skills; ability to multi-task.