Job Openings in Sacramento County and Beyond
Account Coordinator - Direct Hire
Sacramento, CA | Direct Hire Position
Responsibilities: Provides internal and external customer service at a high level. Produces accurate quotation and order documentation from specification information. Reviews quote and order registers for accuracy. Researches and resolves order discrepancies. Researches product and pricing information for bids, quotes and proposals. Produces professional correspondence, proposals and documentation. Provides telephone support for customer inquiries. Requests installation manpower for small deliveries from the scheduler. Works with vendors to secure schedules, expedite orders and resolve problems. Works with Project Management and Operations to resolve damages, returns and punch list items. Provides timely customer status reports as required by customer and/or customer service team members. Secures special pricing and engineering quotes from manufacturers as required. Reviews order conversion forms for accuracy and required signatures. Provides appropriate order documentation to customers, sales, project management and operations. Assists Accounting staff in resolving invoicing issues and Accounts Payable discrepancies.
Requirements: 2 years' experience in a professional office environment: customer service or order management role. High School graduate. Excellent writing skills; grammar, spelling, business correspondence. Typing, by touch, at a minimum of 40 wpm; 10-key by touch. Proficiency with Microsoft Office applications. Excellent interpersonal and communication skills. Strong team player. Outstanding customer service orientation. Ability to organize and manage multiple priorities. High sense of urgency. Excellent follow-up skills.